On behalf of our client we have an immediate and exciting opportunity for an experienced Customer Service Co-ordinator
Responsibilities:
- Ability to use problem solving skills to produce effective and efficient managed solutions;
- Effective Complaints handling in line with procedure;
- Responding to invoice queries;
- Managing planned and reactive maintenance work;
- Answering high volume inbound calls and providing support;
- Communicate and liaise effectively with all departments to ensure a customer centric approach;
- Handle all customer contacts in a professional, prompt and courteous manner;
- Inputting delivery notes onto the system.
Requirements:
- Strong customer service experience/skills;
- Administration experience within an office environment;
- Good written and oral communication skills;
- Ability to work as part of a team and individually;
- Strong PC skills and a keen eye for detail;
- Excellent telephone skills;
- Customer service experience;
- Working Knowledge of Microsoft packages;
- Outbound dialler experience;
- A flexible and proactive approach to work;
- Handling and resolving customer complaints;
- Confident communicator with excellent customer service skills;
- Microsoft/IT/database skills.
Benefits:
- Permanent job
- Bonus program
- Uniform provided
- Great starting salary
- Monday to Friday working
Located only a short drive from Hull, Beverley, and surrounding areas, this is an excellent opportunity to work with a market-leader in their field, committed to its staff and their futures.
If you have the experience, we are looking for, do not delay - apply today or call KFM Recruitment NOW!